Monitoring quality and safety in a changing care environment


This project is part of the ZonMw program 'Klein maar Fijn 2014'. It is a collaboration between the institute for Health Policy & Management of the Erasmus University Rotterdam and the Dutch Health and Youth Care Inspectorate (IGJ). The aim of this research is to examine how monitoring of quality and safety takes place in a context in which the norms and the objects of monitoring are increasingly ambiguous, such as in case of hospital mergers and other forms of administrative cooperation between healthcare providers. The research team consists of David de Kam, MSc, Dr Marianne van Bochove and Prof Roland Bal.



Can't we leave that to the volunteers?


This research project of the University of Amsterdam analysed shifts from professionals to volunteers in social services in the Netherlands. The project focused on (a) the motivation and actual participation of volunteers; (b) the role changes of professionals from service provision to support of volunteers and (c) the quality of services.


The project was financed by Platform31 and other partners, including various municipalities. The research team was composed of Prof Jan Willem Duyvendak, Prof Evelien Tonkens, Dr Loes Verplanke, and Dr Marianne van Bochove.


In March 2014, the project team published a policy briefing about the first findings of the empirical research (in Dutch). In September 2014, the research report was published (in Dutch). The publication can be downloaded here.



Live-in migrant care workers


Together with Dr Barbara Da Roit, Marianne was involved in a research project about live-in migrant care workers from CEE-countries in the Netherlands, funded by the Centre of Expertise for Informal Care (Expertisecentrum Mantelzorg). They interviewed managers of agencies that offer these services, to learn more about this rising phenomenon. Articles about this project were published in Geron and Social Policy & Administration.



Transnationalism and urban citizenship


In the research project Transnationalism and Urban Citizenship of the Erasmus University Rotterdam, two successful migrant groups were studied: first and second generation immigrants of Surinamese, Turkish and Moroccan origin who have reached middle-class status, and highly skilled temporary migrants (also called knowledge workers or expatriates) from various western and non-western countries.


In this study, 225 middle-class migrants and 75 knowledge workers were interviewed in the city of Rotterdam. In these interviews, migrants were asked about their local and transnational activities and feelings of belonging. Open- and closed-ended questions were asked about topics such as how they experience life in Rotterdam and the Netherlands, and what people and places they identify themselves with.


The project was financed by Nicis Institute, ZEIT-Stiftung Ebelin und Gerd Bucerius, Institute for Housing and Urban Development Studies (IHS), and the City of Rotterdam. Prof Godfried Engbersen was the project leader; Dr Katja Rusinovic and Marianne van Bochove, MSc were responsible for the fieldwork. 


Based on this research, several academic papers and a dissertation have been written (see 'Publications'). In addition, in 2009 a report has been published on the urban citizenship of middle-class immigrants (in Dutch, find here). In 2010, a similar report on knowledge workers has been published (a Dutch and an English version are available).



Successful immigrant women: Role models?


In addition to the Transnationalism and Urban Citizenship project, a case study has been conducted on successful immigrant women. For this research, 15 in-depth interviews were carried out with Surinamese, Turkish, Moroccan, and Cape Verdean women. They talked about their roads to success; the struggles they faced; who their 'role models' were; and if they consider themselves to be 'mentors' or 'inspirators'. Sociaal Platform Rotterdam has published the report of this research (in Dutch), which is available here.